Hidden Peanuts

My supervisor, Pam Sessoms, has spent years building up the IM reference service throughout campus at UNC. Up until recently, we’ve been using a combination of a custom Pidgin client and Meebo widgets to make the system run. But recently we swapped out the Meebo widget for a custom javascript-based chat widget that Pam and her husband have coded up on their own.

It’s still pretty early in development, but I think their ‘libraryh3lp’ system is an amazing step forward. For one thing, javascript has a much higher compatibility rate than Meebo, which relies on flash. I even got it to work on my iPod touch’s browser! It is also much better from an accessibility point of view, and plays nicer with screen readers for the visually impaired. Also also, the service runs on a custom Jabber server which gives the library much more internal control than relying on a third party network.

Eventually routing and queueing functions will be added, steering the product much more toward library-based usefulness than any of the IM clients currently out there. I’m really excited to see where this goes!
Here’s the project wiki: http://libraryh3lp.com/wiki/Main_Page

And the Google Code page: http://code.google.com/p/libraryh3lp/

And lastly, you can sign up for an account and get your widget up and running with these instructions:
http://code.google.com/p/libraryh3lp/wiki/WebChat

With the release of Facebook’s new Pages system, libraries can now create an official presence not tied to an individual staff member’s account. But once created, options for what you can do with that page are still somewhat limited. For reasons I don’t entirely understand, not all Facebook applications that users can add to their profiles can also be added to a Page. As best I can tell, Application creators have to specifically allow this to happen in their options. And once they do, there are still a host of other issues that sometimes rear their heads.

One thing I really wanted to do was embed a Meebo widget in our library’s page, allowing users to IM a librarian directly from there. Of the two existing Meebo apps, one has not enabled the option and I can’t get the other to work right. So, here’s a temporary workaround:

Thankfully, Facebook has provided an app called Static FBML (FBML is the FaceBook Markup Language, the code that makes the magic happen). Essentially, this app is a blank slate. You can insert whatever custom code you like into it. We can use this to display a Meebo widget without too much difficulty:

Step 1: Add the Static FBML application to your Page.

Step 2: Edit the options. Go with whatever Box Title you like (I went with ‘IM a Librarian’).

Step 3: This is the meat and potatoes. Put this code in the FBML box: