Someone recently asked me about tools I use for my own personal infnormation management. I guess I haven’t posted about that kind of thing in a while, so here’s a list:

Simplenote syncs text notes across devices. For example: I can create a note on my home PC and know it’ll be waiting for me when I get to work. Notes can be tagged and searched. Simplenote has a great web interface, but I find it most useful when accessing the service via one of the numerous offline client options. I use ResophNotes on PCs, and FlickNote on my Android phone. The official iPad client is nice too. Simplenote is invaluable to me, and is absurdly useful for both complicated project planning and simple tasks like getting a grocery list onto my phone. It works with unformatted text only, but I view that as a feature. Similar options like Evernote have always been too complicated to draw me in. (P.S. I’m drafting this post in Simplenote)

I initially signed up for Pinboard‘s bookmark storage service as a Delicious replacement, but have since grown to use it far more regularly than I ever used Delicious. Pinboard monitors my twitter feed and automatically pulls in links from both my own tweets and my list of marked favorite tweets. For $25/year it even archives a copy of what the site looked like when I bookmarked it, with fulltext searching available! Signing up for Pinboard requires a one-time fee, which is currently $9.54 but very slowly increasing.

Tripit is one of the most useful travel tools I’ve ever encountered. I forward all my confirmation emails to Tripit – plane tickets, hotel reservations, event confirmations, car rentals, etc – and Tripit parses the emails to build a simple custom itinerary. Pro level users can even have Tripit monitor their airfares for price drops! I once used Tripit for a complicated trip involving 4 countries, 3 cities, 3 airlines and a train ticket with zero problems.

As far as reliable ‘it just works’ services, Dropbox can’t be beat. After installing Dropbox on a computer, it creates a folder. Any files you put in that folder will be synced across the web to any other computer you’ve also installed Dropbox on. I use it all the time for moving files back and forth between work and home, and have never had a single issue with the service. There’s even phone apps to access your files on the go. Shameless self promotion: If you want to sign up for Dropbox, please use this link. You and I will both get some extra space in our accounts if you do.

I’ve migrated a bit between cached reading services, but at the moment I use Spool. Here’s the idea: If I find an article online that I want to read later, I click the Spool button in my browser. Spool caches a copy and pushes it to my phone or tablet for later, offline reading. It’s often able to grab just the text of an article, stripping out unnecessary ads and sidebars and such. I previously used Instapaper and ReadItLater, which accomplish the same goal and are pretty good. But Spool has a far superior Android app to either of those options.

Those are the services I love. Here’s a couple that I’m on the verge of dropping:

Flickr, while undoubtedly still popular, doesn’t have the appeal or engagement for me that it once did. I had a bit of an epiphany a few months ago when I realized that most of my photo metadata like descriptions and tags existed only on Flickr’s servers – I had no local copy of any of that. I was eventually able to get most of that data out of Flickr and onto my hard drive via a program called Bulkr, but I’m still not entirely happy with the experience. Flickr feels stagnant to me, and I’m no longer sure I’m getting money’s worth out of my pro account. It still has immeasurable value as a place to search for creative-commons images, but it doesn’t serve me well anymore as a place to describe, store, and share my personal photos. I’m currently looking into Picasaweb (soon to be rebranded as Google Photos) as a replacement.

Google Reader is almost dead to me, and if you’d told me just a few months ago that I’d be this dissatisfied with Reader I’d never have believed you. Google recently merged all of Reader’s social functionality into Google Plus, but didn’t do a good job of it. What was once a very active community where my friends shared and discussed links very quickly dwindled to almost no activity. Without that social component I find myself much less motivated to return to Reader to consume articles and find more things to share. My unread count has skyrocketed. I have yet to find a replacement that even approaches the niche that Google Reader once filled for me.

Lastly, here’s one service I can see myself using a lot in the future:

The awkwardly named ifttt (“If This, Then That”) lets non-programmers easily tie various web services together a bit. After authorizing Ifttt to access various accounts I’m able to set up simple triggers and responses. For example:

1. Every time I’m tagged in a photo on Facebook, Ifttt automatically saves a copy of that photo to a folder in my Dropbox account.
2. Every time I star an item in Google Reader, Ifttt saves it as a bookmark in my Pinboard account.

There’s a browsable list of tasks other people have come up. They range from simple (if your profile photo changes on Facebook, change it on Twitter too) to slightly more complex (if an RSS feed indicates a tornado warning in my area, send me a text message). The possibilities are pretty endless, and don’t require any programming knowledge at all to accomplish.

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We were lucky enough at work to buy a Kindle Fire for experimentation. It has a mostly decent UI, feels very solidly built, and if you structure your media-consumption habits around Amazon content there’s no better tablet choice for you. But there’s reviews of the Fire all over the web, so I won’t waste time and words by rehashing all that in any more detail. Instead I want to focus on how the Fire’s features can (or can’t) be used in libraries.

• First and foremost, the Kindle Fire’s PDF reading capabilities are what I’d call bare bones at best. PDFs can be sideloaded via a USB cable like any other Kindle, but the built-in PDF reader doesn’t allow highlighting, notes, or even bookmarks. Previous Kindle models did allow all of those features. Of course you can install and use a better PDF reader app to get around those restrictions, but that’s a clunky solution. As for loading PDFs in the browser from a website, I couldn’t get JSTOR or any EBSCO product to load a PDF article at all. Anybody planning to read journal articles on a Fire will be pretty disappointed.
• For libraries which have chosen to circulate Kindle hardware, there may be new disappointment with the Fire. I know some libraries use their Amazon/Kindle account to purchase and load ebooks on the device, then remove the account and check the device out to users. This allowed users to read the loaded books, but not to purchase any new titles under the library’s account. Unfortunately the Fire does away with that. When removing an account, all ebooks are deleted without warning.
• Not only are all Amazon-purchased ebooks removed, but any sideloaded content in the books folder is wiped as well. I find this baffling. I sideloaded my own (legit purchased from another site with no DRM) book via a USB cable. Why does that need to be deleted? Again, there’s no warning that this will happen.
• After removing an account you can still play locally stored music and access some apps. But which apps still work is wildly inconsistent, and I can’t find any rhyme or reason to it. Some work fine, others demand the original account log back in before proceeding, and a third category just don’t work at all.
• The Fire is a nice video player, but the limited storage space (6.54gb usable space) means relatively few movies or tv episodes can be stored for offline viewing.
• If purchasing an app directly on the Fire, you must first link your account to a mobile phone number. Even for ‘buying’ a free app. I can’t think of a reason why this would be necessary other than to gather more personal info. This is also an annoyance, as the library I work at doesn’t have a mobile number to link it to. In addition, purchasing an app on the Amazon.com website from a PC requires no phone number. It’s a weird inconsistency.
• We don’t have Overdrive books, and neither does my local public library, so I’ve been unable to test loading one of them on the Fire. Can anyone confirm that it works?

It’s possible I’m wrong on some of these points – I only experimented with the Fire for about an hour today. But I think these are a number of issues important to library use of a Kindle Fire. Is there anything I’ve missed?

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Background:

I was recently honored to be asked to write a technology column for an upcoming special issue of Public Services Quarterly. The issue’s theme is next generation public services, and I went with a title of “The case for home-grown, sustainable next generation library services”. While the column won’t be published until December, I feel it relates to a lot of discussion going on in libraryland right now and wanted to make it available as soon as possible.

The journal is usually limited to subscriber-only access. But the journal’s publisher, Taylor & Francis, allows me to post a preprint version online for free access. ‘Preprint’ means the article as it existed before undergoing peer review. But being essentially an opinion piece, peer review didn’t end up changing much. Only a few cosmetic changes were made, and so the actual content of this version is about 99% identical to what will be published in the December issue.

I’d like to give special thanks to Chris Guder, the journal’s technology column editor. His guidance helped craft this from a very (very) rough first draft into something I’m quite proud of. I think of it as my manifesto.

The links:

It’s a bit lengthy at 4400 words, so I converted the column into a PDF and formats for various ebook readers if you so desire:

epub
mobi
PDF
Word
HTML

Here’s an informal abstract:

I have grave concerns about libraries’ reliance on third party vendors in some areas. We gain the ability to provide new and cutting edge services to our users, but at what cost to sustainability? If a vendor disappears we’re suddenly out the service and the money we paid along the way. And sometimes we place the library in a very dangerous position as a precarious middleman. I talk about mobile services, ebook lending, terms of use issues, and potential new models for next generation public services. We can build services both by libraries and for libraries to provide a sustainable future of services.

Note that I wrote this column before Amazon introduced their Kindle library lending feature through Overdrive, and I’ll probably write a follow-up post about that soon.

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Last Friday I received an email from Amazon with a fairly innocuous subject line: “New Kindle Personal Documents Features”.

I’ll put the full text of the email at the end of this post, because I can’t seem to find it anywhere in Amazon’s online Kindle documentation. Which is weird, because I think the new features have broad implications.

To sum up, Amazon now applies their ‘whispersync’ functionality to personal documents. What does that mean in detail? Well there’s two necessary bits of background here.

1. Amazon has always allowed users to email their personal documents to their Kindle, that’s nothing new. A personal document might be a Word document, ebook file in a variety of formats, raw text, a pdf, or just about anything.

2. Whispersync is Amazon’s name for the feature that syncs your reading across devices. Leave off on a Kindle, open the Kindle app on your phone, and you can pick up reading where you left off. Highlights and notes taken in the book get moved between devices as well. It’s a powerful feature that I’ve used often to read a few pages while waiting in a long line somewhere.

By combining these features, Amazon is extending their cloud-based prowess to house users’ ebook libraries. I have a large quantity of ebooks that I’ve downloaded from non-Amazon sources. Project Gutenberg, Fictionwise, and freebies from authors are three sources that come to mind. I can now add them all to my cloud-based Kindle library, which I find pretty exciting.

Via Whispersync Amazon will now back up the books for me on their servers, and also sync any notes or highlights across reading platforms (or will soon anyway, it doesn’t work quite yet on Kindle apps). Each user has 5gb of space for their personal ebook library, which is enough storage for a library of staggering size.

There’s privacy implications to Amazon storing your personal documents, but the feature can be disabled.

Amazon is declaring that they don’t care where your ebook comes from, they just want you to read it on their platform (as long as it doesn’t have DRM mucking things up anyway). I’m not sure what their motivation is to open the doors like that, but as a consumer I’m not going to complain.

As a bonus, if libraries can get DRM-free ebooks from our vendors then those copies will suddenly be very useful on Kindles.

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Sometimes I feel like I’m taking crazy pills!

There’s been a lot of excitement on librarian blogs and twitter accounts today about Bloapp. The service converts your blog into an app… sort of. Now excuse me while I put on my cranky old man hat:

I understand that apps are cool, and mobile websites don’t grab the public eye as much. But there’s one question I always try to ask myself when looking at a new technology service or product: What purpose does it serve? In the case of Bloapp, I’m not sure there’s a payoff beyond getting to say “I have an app!”. And even that statement turns out to be not entirely true.

What does a blog as app accomplish that a blog as mobile-formatted website doesn’t? Apps only make sense when they provide something above and beyond what a webapp can do. Do you need to use a device’s camera or accelerometer? Do you need offline access? Then an app is your thing. A blog doesn’t benefit from any of those doodads.

If Bloapp gave you an actual installable app distributed via Apple’s app store, that real estate grab alone might be worthwhile. But it doesn’t. Instead, users must first install the Bloapp app. They then scan your blog’s QR barcode, which adds your blog to their list of blogs that they follow inside the Bloapp app. That sounds an awful lot like the process of subscribing to a blog in an RSS reader to me, or even just saving a bookmark to an app.

I’m all for playing with new products and services to see what works. I just don’t think Bloapp is one that makes sense. Apps are shiny! But libraries shouldn’t jump into them without a real use case in mind. We don’t want to turn our users off of the concept too early.

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As co-chair of LITA’s Distance Learning Interest Group, I’m really excited to point out the panel session we’re running at ALA this year!

Using Virtual Focus Groups in Distance Learning & Online Environments
Monday, 6/27 from 1:30-3:30
Morial Convention Center, Rm 333
ALA Annual Conference, New Orleans, LA

We have a great panel lined up, all of whom have practical experience running virtual focus groups. And that’s including (if conference center wi-fi permits) one presenting remotely – we’ll try and practice what we preach

Depending on how bold I feel on the day of, I may try to ustream the whole panel via my phone. I’ll be sure and post the link on this site if we do.

Here’s the program in the conference scheduler:
http://connect.ala.org/node/137552

More details are after the cut. Note that the last 15 minutes are reserved for the brief annual DLIG meeting. Hope to see you there!
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I don’t listen to a lot of podcasts, but I try to make time every week to fit in This Week in Google. Leo Laporte, Jeff Jarvis and Gina Trapani always have interesting takes on wide-ranging web issues (the show’s scope often wanders quite a bit broader than the title implies).

Last week they had on Andy Carvin as a guest. Andy works for NPR, and has been curating a fascinating and informative collection of resources on the current Mid-East unrest via twitter. Andy talks a lot about just how he curates this list: how he’s built his network, verified sources, all the standard marks of good journalism. At one point discussion moves toward just how Andy searches for information on ‘happening now’ breaking news style events on twitter. Essentially, he puts himself in the mindset of the tweeter present at the event – what are the standard ways people react to extraordinary situations? He searches for phrases like (pardon my French) “Holy shit” or other expletives in conjunction with topical keywords. Looking for witnesses to the Japan earthquake, he had success with phrases like “What the hell was that?”.

This is exactly how I taught my INLS 501 students to search Google last semester, and likely will again this fall: Assume the answer to your question is out there, and think about how the answer might have been written. This is especially when dealing with factual questions of a slightly oddball nature. Here’s the example I used in class:

I remember a real reference question from when I was young. I wasn’t the asker, but must have been waiting in line behind whoever was: “How many windows are there in the White House?”

In the time before Google, I remember the librarian tracking down photos of the White House from each side and helping the patron count them up. (I’m not sure why this stuck with me – maybe the extraordinary level of service?)

Today I would run this Google search: “there are * windows in the White House”, or variations on that phrase. Putting the sentence in quotes returns only that exact phrase. Using the * inside the quotes means I’ll get the exact phrase with any word or number standing in for the wildcard instead. In this case, I see a few sites that tell me there’s 147 windows. I still have to evaluate the quality of those sources, of course, and maybe try variations on the phrase like “the White House has * windows” to cross check. But that’s still a lot easier than counting from photos

I just envisioned the answer as I’d write it, and let the search engine fill in the blanks. Of course there’s countless other possible searches to get to this kind of answer, but this is still my favorite method.

Back to my original rambling – Andy Carvin is a very smart man, and you should give that episode of twig a listen. There’s tons of stuff that’s likely of interest to information science-minded folks covered within.

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Yesterday the 2011 list of Library Journal’s Movers & Shakers was announced, and I’m an honoree! Together with my coworker Emily King, we were recognized for our work on UNC’s first campus-wide Alternate Reality Game last year (among other projects).

I’m extremely honored and equally humbled by this. Thank you to all who nominated us! But this award wasn’t given in a vacuum – I wouldn’t have accomplished much of anything without the support of all my amazing co-workers and contacts.

Seeing myself listed alongside so many amazing libraryland folks is very surreal. And that doesn’t even cover previous years’ honorees – many of whom I consider mentors and idols.

Fellow honoree Bobbi Newman did a great job of compiling links to all of this year’s Movers & Shakers.

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I’m very excited to be presenting briefly at Computers in Libraries in DC next week! Come see me at 4:30 on Monday, 3/21. I’m not quite sure where I’ll be, but I’m part of the Cybertour series of quick presentations. Here’s my slides in advance, though they probably make more sense if you hear my talking that goes with them:

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I respect the people at Make Magazine quite a bit. I may not always be skilled enough to replicate their impressive DIY instructions, but they make me want to improve those skills and tend to have unique perspectives on fixing problems.

So when one of their writers speculates at length about the future of public libraries, I stop and listen.

That piece provides an interesting option – can libraries be retooled as public-access techshops? We’re lucky enough to have a techshop locally here in the Triangle. The basic idea is that members have access to a large variety of tools, from hammers on up to laser cutters and 3d printers. I’ve toured the space before, and it completely makes me want to build things. I have a 2 month membership credit waiting to be used, and what keeps stopping me is that I simply can’t decide what to work on. Too many options!

I don’t know if converting public libraries to the techshop (or similar) model is viable – I’m especially concerned as to whether a tax base would support a library concept that doesn’t involve books – but this article makes me wish I worked in a public library so I could find out.

[As a side note, the concept makes excellent further reading to go with Eli Neiburger's recent "Libraries are screwed" talks (1,2). ]

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