Summary
My goal was to analyze gaps in functionality and structure of the UNC Libraries’ internal intranet. Changes I made to the information architecture, based on my usability tests, increased task completion rates from 74% to 91%.
My Role
I served as primary researcher to analyze and improve the information architecture of the Libraries’ intranet. Built in Sharepoint, we had limited control over interface. But we had full control over architecture and structure, and were able to make key improvements. I conducted all research for this project. We’re revisiting this research in 2019 to look at how the Intranet’s content and structure has evolved. Qualtrics and Treejack work well to gather and analyze this kind of data.
Methods & Tools Used
- Qualtrics Surveys
- Interviews
- Optimal Workshop’s Treejack
Sample Research Reports
- Research Report: Improving the Information Architecture of UNC Libraries’ Internal Staff Intranet. Analysis of survey data from Qualtrics.
- Research Report: Information Architecture
Featuring data from both baselines tests and tests after improvements were made. Data collected via Optimal Workshop’s Treejack tool.