Resume / Vita

Experience:

Oct. 2015 – Current
University of North Carolina at Chapel Hill Libraries Chapel Hill, NC
Head of User Experience & Assessment

  • Schedule, prioritize, and conduct user research, improvement projects, and ongoing assessment
  • Lead a department of 3 full-time positions and 3 graduate students
  • Provide strategic direction and research-based input for UNC Libraries’ web presence and physical spaces
  • Led overhaul and reorganization of the Libraries’ Google Analytics account structure and web assessment reporting

Nov. 2007 – October 2015
University of North Carolina at Chapel Hill Libraries Chapel Hill, NC
Emerging Technologies Librarian

  • Conducted user research to gauge needs and assess programs & technologies
  • Lead & advise on projects involving new & emerging technologies, in the libraries and throughout campus
  • Provide reference desk service
  • Joined the User Experience & Assessment department in 2012

Aug. 2005 – Oct. 2007
University of Alabama in Huntsville
Huntsville, AL
Interim Department Head – Distance Learning – Promoted March, 2007

  • Managed complete restructuring of department of five staff members
  • Provided library services to over 30,000 online students
  • Maintained reference duties and website maintenance/enhancement

Reference & Instruction Librarian / Lecturer – Through March, 2007

  • Staffed reference desk and supported students in their research and coursework
  • Maintained and enhanced library web site, liaison between systems and reference staff
  • Taught undergraduate library instruction sessions

Aug. 2004 – Aug. 2005
University of Pittsburgh – Barco Law Library
Pittsburgh, PA
Technical Support / Lab Attendant

  • Assisted students, professors, and library staff with computer problems

Education

Certificate in Technology and Communication

UNC Chapel Hill, 2015

MLIS – Masters of Library Information Science

University of Pittsburgh, 2005

B.S. in Computer Information Systems

Business Minor
Grove City College, 2004

Podcast

For 26 episodes of the Unlocking Games podcast, my cohost and I looked at video & board games through the lenses of UX & training design. What were they trying to accomplish? Did it work?

Honors & Awards

  • Spotlight Staff Award for migrating UNC Libraries’ staff to OneDrive, 9/2015
  • Nominated: School of Information and Library Science 2011 Outstanding Teacher Award for adjunct faculty, UNC, 3/2011
  • Library Journal Mover & Shaker award, 3/2011
  • Spotlight Staff Award for creating the UNC Libraries mobile website, 1/2010

Major Presentations:

  • UXLibs Conference, June 2018 – Serving Diverse Users with Persona-Based Homepages
  • NCLA Biennial Conference, 10/19/17 – So Many Users, Not Enough Time: Large Scale Usability Testing Methods
  • TRLN Annual Meeting, 7/27/17 – TRLN Discovery: A Collaborative Software Development Project
  • Florida Library Webinars, 2/1/17 – Basic Introduction to Google Tag Manage
  • Florida Library Webinars, 11/9/16 – Working With ShortCodes in WordPress
  • edUi 2016, 10/26/16 – Setting Your Style: Creating a Style Guide to Empower Your Organization
  • Florida Library Webinars, 9/28/16 – Working With Media in WordPress
  • TRLN Annual Meeting, 7/14/16 – Don’t Call It Best Practices: Overhauling Google Analytics at UNC Libraries
  • Florida Library Webinars, 4/20/16 – Free and Cheap Usability Testing Tools
  • ASERL Webinar, 4/11/16 – Building an Academic Library Website in WordPress
  • ASERL Webinar, 3/11/16 – Assess Your Website Cheaply or Free
  • The Collective, 3/3/16 – Talking to Our Buildings – And Listening to What They Have to Say
  • Florida Library Webinars, 1/6/16 – Building a Library Website in WordPress
  • edUi 2015, 11/9/15 – Raising Your Puppy and Domesticating Your Website
  • ARCL Choice Library Technology Essentials Webinar, 9/10/15 – WordPress for Libraries
  • Triangle Research Libraries Network Annual Meeting, 7/15/15 – The User Experience – Not Just About the Website
  • NCLA Technology and Trends Webinar, 4/22/15 – Assess Your Website With Free Usability Testing Tools
    Recording
    | Slides
  • ALA 2014 Annual Conference, 6/29/14 – Focusing on the Big Picture: Re-Imagining the Library Website
  • Computers in Libraries, 4/7/14 – Rock Your Library’s Content With WordPress
  • Computers in Libraries, 4/7/14 – Re-Imagining the Library Website Experience
  • LAUNC-CH Annual Conference, 3/10/14 – Semi-Automatic Chat: Speeding up reference questions in Pidgin
  • North Carolina Library Association Biennial Conference, 10/17/13 – Web Design for Libraries
  • North Carolina Library Association Biennial Conference, 10/15/13 – Taming the Hydra: A Strategic Approach to Maintaining Libguides
  • Triangle Research Libraries Network, 7/22/13 – Lightning Talks Moderator
  • NCLA Technology and Trends Webinar, 3/20/13 – Teach Yourself How to Program
  • Pennsylvania Library Association Workshop, 9/21/12 – Goodbye Gutenberg? The Real Impact of Emerging Technologies on Libraries, Publishing and Patrons
  • North Carolina Community College Learning Resources Association 2012 conference, 4/2/12 – Mobile Apps in Libraries: Past, Present, and Future
  • Computers in Libraries 2012 conference, 3/21/12 – Learning with Gadget Collections! – Cybertour
  • NCLA Annual Conference, 10/5/11 – Looking Ahead: Assessing Science Libraries and Collections at the University of North Carolina at Chapel Hill (poster session)
  • TRLN Annual Meeting, 7/25/11 – “Go go gadgets! Implementing a technology collection for staff use”
  • Computers in Libraries 2011 conference, 3/21/11 – “Building an App-Like Experience” – Cybertour
  • University of Illinois at Chicago, 12/7/10 – “Library in Your Pocket: Strategies for Developing Successful Mobile Services”
  • Long Island Library Regional Council, 9/30/10 – “Building a Mobile Website, One Block at a Time”
  • METRO Webinar, 7/16/10 – “Mobile Site Generation for Libraries”
  • ALA 2010 Annual Conference, 6/26/10 – “Design Strategies for a Freeform Mobile Catalog: Building From Scratch” – panelist
  • WILS Open Library Solutions Webinar, 4/14/10 – “Mobile Site Generator”
  • TRLN staff development seminar, 3/30/10 – “An Introduction to eReaders”
  • EDUCAUSE ELI Spring Focus Session, 3/3/10 – “Low Effort, High Impact Mobile Web Development”
  • HandHeld Librarian 2, 2/18/10 – “One Block at a Time: Building a Mobile Site”
  • LAUNC-CH event, 2/11/10 – Mobile Development Roundtable
  • TRLN Annual Meeting, 7/24/09 – “Low Effort, High Impact Mobile Web Development”
  • LAUNC-CH Annual Conference, 3/9/09 – “New Titles, Changing Workforce”
  • UNC Games4Learning, 10/3/08 – “Alternate Reality Games and Education”
  • ARGFest 2008, 8/19/08 – “ARGs and Education”
  • ALA 2008 Annual Conference: Panelist, “If We Don’t Call it Distance Learning, Does it Exist?”

 

Publications:

 

Offices Held:

  • Vice-Chair and Chair Elect, NCLA Tech and Trends Round Table Executive Committee: 2017 – 2021
  • Director of Student Members, Triangle UXPA: August 2016 – July 2017
  • Past President, LAUNC-CH (Librarians’ Association at the University of North Carolina at Chapel Hill): June 2016 – June 2017
  • President, LAUNC-CH: June 2015 – June 2016
  • Vice President, LAUNC-CH: June 2014 – June 2015
  • Chair, LAUNC-CH Communications Committee: June 2013 – June 2014
  • Director, NCLA Tech and Trends Round Table Executive Committee: August 2012 – October 2015
  • Member, NCLA Web Committee: March 2013 – Ongoing
  • Chair, LAUNC-CH Publications Committee: June 2013 – June 2014
  • Co-Chair, LAUNC-CH Conference Planning Committee: 2013 Conference
  • Treasurer, LAUNC-CH: June 2010 – June 2012
  • Co-Chair, LITA Distance Learning Interest Group: June 2009 – June 2011

Semester courses taught:

  • INLS 461: Information Tools, UNC SILS, Fall 2012
  • INLS 501: Information Resources and Services, UNC SILS, Fall 2011
  • INLS 501: Information Resources and Services, UNC SILS, Fall 2010