Since 2017 I’ve served as UNC Libraries’ Product Owner of the new Library Catalog. This collaborative project, known as TRLN Discovery and built through cooperation with Duke and NCSU, will replace the libraries’ public catalog back end and interface in June 2019. The beta version is available to try. The final version will help almost two million visitors per year find Library materials.
As UNC’s Product Owner for the catalog, I work closely with POs at our partner institutions to gather and evaluate user needs, prioritize development tasks, and communicate with stakeholders. Under my leadership and advocacy, project staff built a roadmap of twice-monthly usability testing and plans to integrate the results into development, which has resulted in a product I’m proud to launch later this year. Our research reports, pulled from a variety of methodologies, always make practical recommendations to stakeholders and administration. Whenever possible, I invite those stakeholders to witness a test in progress. I find this invaluable for building a case to make a change.
Research Methods & Tools Used
- Qualtrics: Surveys to gather feedback and user needs.
- Optimal Workshop’s Chalkmark: First-click testing on UI concepts
- Observational Tests
- Log & Analytics Analysis
Sample Research Report
Final report of an observational study
Representative of many other studies from this project.